Canceling an Order
Please include your order number, and the items you wish to cancel.
We charge a 20% restocking fee for all cancellations and returns that are not the error of our store. We want everyone to be happy and we want to stay in business. The restocking fee is charged as a cost of business to help offset the cost of restocking items you have purchased off the shelves of our tiny little shop that are industry specific and willingly purchased as fragile, preorder, dropship or perishable and seasonal.
The following items are shipped directly from our vendor's warehouses and we are, therefore, unable to cancel orders containing these products:
- Framed Wall Art
- Select Oversize Items
- Products drop-shipped directly from the vendor
Please note that lighting, wallpaper, furniture, live plants, framed wall art, and products drop-shipped directly from a vendor are non-returnable and non-refundable.
If you would like to cancel an order that does not contain any of the above listed items and that has not shipped yet, please let us know. Include the order number, and the items you wish to cancel. While we cannot guarantee the cancellation of your order, we will do everything in our power to assist.
If your order has already shipped, we are unable to cancel it. To learn more about our return policy, click here.
Please note: We are unable to add any additional items to an order.