RETURN POLICY | EXCHANGES + REFUNDS

We want to ensure your Colonial House of Flowers shopping experience is nice.  If you are unhappy with the purchase you can easily return it within 30 days of receipt for an exchange or refund.  Contact hello@colonialhouse.net to initiate the return process. To return an item, send the items with the packing slip and original packaging with the invoice number to:

CHOF Returns | 1290 Ridgefield Drive | Roswell, Georgia 30075 

All returns will be credited to original purchasing method upon reception of the merchandise, less shipping & handling. All orders cancelled and items returned that are not part of a store error are subject to a restocking fee of 20%.

 

DAMAGES OR INCORRECT MERCHANDISE 

We work hard to make sure the products you purchase are tried and best quality and that your order is handled with accuracy, but sometimes, things happen. For damaged, defective or incorrect merchandise contact hello@colonialhouse.net within 30 business days. We are happy to resolve the issue with an exchange or refund. Damaged and incorrect merchandise is not charged a restocking fee. 

 

RETURN POLICY

We stand behind our products 100%. We work with some of the best partners in the world. We select brands and professionals we believe to be special in the marketplace. We are cheerfully confident that CHOF merchandise will meet, and (hopefully) exceed your expectations. However, if you are not satisfied with your purchase, we gladly offer an exchange or refund within 30 days from receipt of product with proof of purchase.

We charge a 20% restocking fee for all cancellations and returns that are not the error of our store. We want everyone to be happy and we want to stay in business. The restocking fee is charged as a cost of business to help offset the cost of restocking items you have purchased off the shelves of our tiny little shop that are industry specific and willingly purchased as fragile or a preorder or perishable and seasonal. 

 

DETAILS

If there's something you can't find here in regard to returns, exchanges and refunds feel free to get in touch with us directly, hello@colonialhouse.net. Thank you! We appreciate you very much!