RETURN POLICY | EXCHANGES + REFUNDS | SHIPPING + DELIVERY

First, we want you to know that your satisfaction matters a lot to us. We want to ensure that your Colonial House of Flowers shopping experience is nice! If you're unhappy with a purchase you can return it within 30 days of receipt for an exchange or refund.  

We accept returns on most products in new or "like-new" condition up to 30 days of receipt. Some items can't be returned. These include: drop ship items or anything damaged through normal wear and tear, pet bedding, furniture, holiday-specific items, live plants, fresh flowers, lighting, floral plant vase/pot ware, delivery and shipping fees.   

We DO NOT offer preferential returns or refunds for these items. 

We DO NOT offer returns or refunds for items damaged in shipping, unless it's determined by carrier that we used improper packaging. 

IT'S SIMPLE TO RETURN 

Contact hello@colonialhouse.net to initiate the process. To return an item, send it with the packing slip and original packaging with the invoice number to:

CHOF Returns | 1137 Canton Street | Roswell, Georgia 30075 

All returns are credited to original purchasing method upon reception of merchandise, less shipping, handling and a re-stocking or cancellation fee when applicable.

• It takes 5-7 days receive a refund, replacement product, or store credit
• Customer is responsible for fees charged by your credit or banking company. 
• There is a 20% restocking fee on items that are correct, un-damaged, or cancelled before shipment arrives.   

RETURN POLICY

We stand behind our products 100%. We work with some of the best partners in the world. We select brands and professionals we believe are special in the marketplace We are confident that CHOF merchandise will meet, and often exceed your expectations. But, if you are not satisfied with your purchase, we gladly offer an exchange or refund within 30 days from receipt of product with proof of purchase.

All items are subject to a 20% re-stocking fee or cancellation fee.  If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, simply contact hello@colonialhouse.net. Then place your package in the mail! You'll receive a full refund for your item(s) less any return shipping charges and the 20% re-stocking or cancellation fee. 

We do not accept holiday-specific items after the holiday. For instance, we can't accept Easter specific decor returns after Easter, Halloween after October 31, or Christmas after December 25. People can't use the item for the holiday and then return to a small family run boutique. 

Items that cannot be returned include furniture, holiday specific items returned after the holiday, live plants, fresh flowers, food, framed art, lighting, floral vase ware, plant pot ware, drop ship  items or anything damaged through normal wear and tear.  We DO NOT offer preferential returns or refunds for these items.    

DETAILS: 

If there's something you can't find here in regard to returns, exchanges and refunds please ask us, hello@colonialhouse.net. You are important to us! 

DAMAGES OR INCORRECT MERCHANDISE 

We work hard to make sure the products you purchase are tried, best quality and that your order is handled with accuracy, but sometimes, things happen. For damaged, defective or incorrect merchandise that's been shipped to you contact hello@colonialhouse.net within 30 business days. If we made a mistake, we'll take care of it. Period.

If you receive a damaged or defective product, let us know as soon as possible so we can replace it. And don't worry - shipping charges are on us, both for the returned item and the replacement or we are happy to resolve the issue with an exchange or refund. We are not responsible for items damaged in shipping. 

DROP-SHIP ITEMS | PRE-ORDER | BACKORDER

If your item is drop-shipping directly from the vendor, it is not returnable or eligible for a cancellation due to their policy. Sales on drop-ship item are final. We DO NOT offer preferential returns or refunds for drop-ship, pre-order or backorder items, or holiday items after the holiday. 

Note many items have been updated by the companies due to the shipping crisis. All items on backorder or pre-order are marked accordingly with all capital letters. The items must be paid for at the time of purchase to be reserved due limited quantities. The items can not be cancelled before reception. However, once the item is received you can easily initiate a return by contacting hello@colonialhouse.net. The items are charged a 20% restock fee for any item returned or cancelled before arrival.  

FURNITURE CANCELLATION 

We do NOT allow cancellation of furniture. Furniture is special ordered from the manufacturer to drop-ship at the time of the sale. ALL SALES ARE FINAL NO REFUNDS. Availability of merchandise is estimated according to information on hand at the time order is placed or written. Seller shall not be responsible for delays in delivery of merchandise occasioned by manufacturer's scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of the seller.

Thank you for your business! We know you will enjoy your new furniture as much as we’ve enjoyed serving you as our customer. 

CANCELLATION FEES

A 20% cancellation fee is charged on cancelled orders. Purchases paid by check are refunded after 15 working days from payment date. Purchases paid by cash are refunded by check. Purchases paid by credit card are refunded back to the card that was charged.   

FLORAL & PLANT VASE-WARE POT-WARE  

Vase-ware and pot-ware purchases are not eligible for preference-based returns or refund. All sales are final and is non-returnable and non-refundable. If you receive a damaged or defective item, email pictures of the damage, product name and order number to hello@colonialhouse.net within 3 business days of receiving of your order and our team will help process a replacement. 

CUSTOMERS WILL NOT RECEIVE A FULL REFUND IF:

1. Customer receives merchandise they do not want or because they did not review original product sales receipt and descriptions to make sure they selected the correct merchandise or shipping address(s) (we assume the information on the order confirmation is correct when the order is placed.

2. The merchandise is determined by CHOF to be damaged or used, or neglected by the customer.

3. The merchandise is damaged and customer does not allow CHOF or the delivery agent the chance to resolve the issue.

4. The customer changed their mind or have buyer’s remorse or cancel after making the  purchase. 

5. The merchandise is damaged and the customer does not report the  damages at the time of delivery (we assume that all furniture is in perfect condition when delivered, so it is the customer’s responsibility to thoroughly inspect and document anything that is damaged or appears unusual).

6. The customer’s item or furniture does not fit properly because the customer did not accurately measure the dimensions of the furniture or the space the furniture is to be placed in, or the doorway that the delivery team must go through to deliver the items.

DElIVERY + SHIPPING FEES

Delivery and shipping fees are non-refundable and prior purchases are not eligible for price adjustments.

FURNITURE + DECOR DELIVERY 

We prefer for all non-floral items to be shipped using the carriers provided at the time of purchase. We do not recommend delivery. In some cases we are able to deliver furniture, decor and rentals. Delivery of hard goods can take anywhere from 1 - 12 weeks. 

If you would like an item sooner, pick ups are available.

Fees listed are for locations within our normal delivery area within 10 miles of our location.

There may be an overweight fee for heavy or bulky packages.

Standard rates apply for deliveries from 9 - 1 pm. on weekdays. Additional charges apply for one-hour delivery or delivery outside of regular hours like weekends, after 1p, and holidays. 

Our delivery team will wait five minutes, no charge. Beyond that, you are charged per minute spent waiting. Because we are a small flower boutique we often have plants and flowers and events that are time and temperature sensitive on our delivery vehicles.